Refund policy

No Return, No Refund & No Exchange Policy

Effective Date: 25 August 2026

At BOYZ STREET, we carefully inspect and process orders before dispatch to ensure that customers receive the products they have ordered.

Please read this policy carefully before placing an order.

1. No Return, No Refund & No Exchange

BOYZ STREET follows a strict No Return, No Refund & No Exchange policy.

Once an order has been successfully placed and delivered, the product cannot ordinarily be returned, exchanged, or refunded.

This policy applies to all eligible products purchased through BOYZ STREET, except where a different resolution is required under applicable law or specifically approved by BOYZ STREET.

2. Open Box Delivery

Where Open Box Delivery is available, customers are requested to carefully inspect the product at the time of delivery.

Please check:

Product received
Product condition
Size, colour, or variant
Visible damage
Packaging
Major defects or missing items

If you notice any visible issue during Open Box Delivery, please inform the delivery partner immediately and contact BOYZ STREET before accepting the order, wherever possible.

3. Product Inspection

Customers are strongly encouraged to inspect their order at the time of delivery.

Once an order has been accepted after inspection, BOYZ STREET will generally not accept requests for return, refund, or exchange based on issues that were reasonably visible at the time of delivery.

4. Damaged or Defective Products

If a product arrives visibly damaged or has a genuine manufacturing defect that could not reasonably be identified during Open Box Delivery, please contact BOYZ STREET as soon as possible.

Customers may be required to provide:

Order details
Original invoice or proof of purchase
Clear photographs
Unboxing video, where available
Photographs of the packaging and shipping label
Details of the issue

Any such claim will be reviewed and verified by BOYZ STREET.

A replacement or other resolution will only be provided if the claim is approved after verification and where required or applicable.

5. Wrong Product

If you receive a product that is different from the product ordered, please contact BOYZ STREET immediately after delivery.

The customer may be required to provide photographs, videos, the invoice, and other information for verification.

If the claim is verified as an error on the part of BOYZ STREET, an appropriate resolution may be provided.

6. Size, Colour & Product Selection

Customers are responsible for selecting the correct:

Size
Colour
Variant
Product
Quantity

Once an order has been confirmed and delivered, size, colour, preference, change of mind, or incorrect selection by the customer will not qualify for a return, refund, or exchange.

7. Change of Mind

BOYZ STREET does not accept returns, refunds, or exchanges because of:

Change of mind
Personal preference
Product no longer required
Ordered the wrong size
Ordered the wrong colour
Ordered the wrong product
Product not matching personal expectations where the product is as described

8. Product Condition

Customers should inspect their products at the time of delivery.

Any product accepted by the customer should be kept in its original condition and used in accordance with the applicable product instructions.

BOYZ STREET will not be responsible for damage caused by misuse, improper handling, alterations, accidents, or negligence after delivery.

9. Cancellation

Customers may contact BOYZ STREET to request cancellation before an order is dispatched.

Cancellation requests after dispatch may not be accepted.

If an order has already been shipped, the customer may not be able to cancel the order.

For prepaid orders that are successfully cancelled before dispatch, any applicable refund will be processed according to the applicable payment method and circumstances.

10. Exceptions Required by Law

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

Where applicable law requires BOYZ STREET to provide a remedy for a defective, unsafe, incorrectly supplied, or otherwise non-conforming product, the applicable legal requirements will apply.